Why Us

The Apptimized Service

Apptimized is fully supported. Your primary means of support is the online chat facility accessible from every screen in the system.

Our support staff are all application packaging engineers so will be able to provide you with technical input where required as well as help with Apptimized itself.

For more information please visit our FAQ section.

The Apptimized Promise

We stand behind our packages!

If there’s something wrong with one of your packages, we will do everything we can to make it right.

That’s why we warranty our packages for 90 days after they are made available.

The Apptimized Service

Our service level agreement (SLA) is our commitment to giving you the highest standard of customer service, support and care – guaranteed.

As part of our quality assurance, we carry out extensive testing of the packages created.

After the application is automatically installed on a suitable test device, the following checks are performed:

– Compliance with formal criteria of packaging guidelines

– Basic test of application and installation functionality

– Installation of the software product via Deployment Tool

– Launching the application in several user context

– Test basic functionality of the application (if possible)

– Test the repair functionality

– Test the upgrade functionality (if required)

– Test uninstall routine

  • >95% packages pass UAT first time
  • All SLAs met since 2010
  • 90 days warranty as standard
  • 5 day SLA as standard
  • Support delivered by packaging engineers